Customer Service Mistakes?

It has happened to the best of us. You have client that is unhappy for one reason or another.  Maybe it  is your fault, maybe not.  Either way  you have one unhappy customer.  Now what do you do?

Customer service

Customer service mistake, now what?

Customer service is a huge part of any business.  I see it all the time. My new client used to be someone else’s client, but the lack of customer service was the reason they left.  I pride myself on returning calls, fixing issues, and going out of my way to make sure that my client stays my client.  I’d like to think I am perfect.  I’m not.  Let’s face it, we all make mistakes.

When it comes to customer service the customer is always right.  Well, it used to be that way.  Now businesses are more often too busy trying to chase down the next customer instead of keeping the ones they have.  This is the definite wrong way to look at it.

“A bird in the hand is worth two in the bush”- Old Proverb

The customer you have now is worth far more than customers you might have later.  Not only are they already your customer, they will tell more people if you leave them unhappy.  So no matter what caused it, fix it.

Customer Service Best Practices

  1. Return calls, especially if you forgot. Better late than never!
  2. Call once a month to check in-even if you think everything is good.
  3. Respond to emails-always.
  4. Treat customers with respect, especially if they are wrong(never happens).
  5. Don’t lose your cool, you will always regret that one.
  6. Say you are sorry!  I can’t emphasize this one enough
  7. Don’t ignore problems. They just get worse as time goes on.
  8. If you must part ways, do it on good terms.